Customer Feedback & Support for FileTime

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  • Email Support: 24 X 7, Support@FileTime.com
  • Online Chat: 8:00 AM – 6:00 PM CST Monday – Friday

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Knowledge Base

  1. Admin 

    1. Can the Firm Information be updated?
    2. How can I delete an entire registered firm?
    3. Direct Additional eFiling and eService Notification Emails
    4. Using the Case Templates Feature
    5. Generating Reports in FileTime
  2. Documents 

    1. Document Standards for eFiled Documents
    2. Creating Seachable Documents
    3. Submitting Scanned PDF Files
    4. Can I submit a Word document?
    5. Is there a max document size that can be uploaded?
  3. eFiling 

    1. Why Am I not Able to eFile?
    2. Is Silverlight a system requirement for efiling?
    3. What Does Returned for Correction Mean?
    4. Clerks Can Make Changes to eFilings
    5. Missed Deadline Because of An eFiling System Failure
  4. eFiling Status 

    1. When is my document stamped?
    2. Why was my filing rejected?
    3. What is a subsequent filing?
    4. What is the difference between "rejected" status and "submission failed" status?
    5. How do I cancel a filing that has already been accepted?
  5. Error Messages 

    1. Error - Multiple filing components not allowed for code
    2. Error: Unknown Document Types not allowed
    3. System out of memory error
  6. eService 

    1. How do I add counsel to my service list from the Public Service Contact List?
    2. How to Add Additional eService Recipients
    3. How do I retrieve eService documents?
    4. Why am I showing as an eService Recipient for Opposing Counsel's Firm?
    5. What is the difference between eService Contacts, eService Recipients, and Non-Firm Service Contacts?
  7. Fax Service 

    1. How many attempts does your fax service make
    2. Can't add new fax service recipients
  8. Filing Template 

    1. When would you want to add a template to your favorites?
    2. How do I create a template for my firm?
  9. General 

    1. What browsers do you support?
    2. Is FileTime free of charge?
    3. What are the system requirements for efiling?
    4. How to download a copy of the file marked document from FileTime
    5. How to Update Your Email Address
  10. Login 

    1. How can I unlock my account?
    2. Can the firm administrator reset a password?
    3. I registered, why can't I login?
    4. Do I have to register?
    5. Do I have to verify my e-mail to complete registration?
  11. My Account 

    1. Reduce the number of eFiling notification emails you receive
  12. Payment Account 

    1. What credit card types can I use for my payment accounts?
    2. Set Up Payment Accounts for Each Attorney
    3. Can I use a debit card to pay for my efilings?
    4. Do I have to set up a credit card account?
    5. In FileTime, when I set up a payment account, do I have to set up a list of certain filers that can file using that payment account?
  13. Registration 

    1. How do I register to e-file?
    2. When I try to register, the system tells me my email is already in use, what should I do?
    3. Do I have to verify my e-mail to complete registration?
    4. What is registering as an independent user?
    5. How do I add a user?
  14. Reports 

    1. Using the FileTime Design Your Report Feature
  15. California Clerk Policies 

    1. Santa Cruz Civil
    2. Active Courts in California
    3. Kern County
    4. San Luis Obispo County
    5. Monterey County
  16. Indiana Clerk Policies 

    1. Indiana State Guidelines for scanned documents
    2. General instructions to help ensure your case is filed without errors:
    3. Indiana eFiling Optional Services Fee Confirguration
    4. Go Live Schedule from eFileIN
  17. Texas Appellate Filings 

    1. Special Document Requirements for Appellate eFilings
    2. Paper Copies No Longer Needed with Appellate Filings
  18. Texas Citation Questions 

    1. Adding Service of Citation to Your eFiling
    2. How do I serve through the Texas secretary of state?
    3. Language for Certificate of Service
  19. Texas Clerk Policies 

    1. Document Upload Policy - Texas Appellate Courts and Supreme Court
    2. Document Upload Policy - Aransas County - District
    3. Document Upload Policy - Austin District
    4. Document Upload Policy - Bastrop County - District
    5. Document Upload Policy - Bell County Court at Law
  20. Texas Court Contacts 

    1. What is the contact information for Dallas County?
    2. Where can I go to look up my Texas attorney number?
    3. What is the address for the e-filing website?
    4. What is the contact information for Brazos County?
    5. What is the contact information for Fort Bend County?
  21. Texas Criminal Court eFilings 

    1. When will eFiling in criminal courts be available?
  22. Texas - eCitation 

    1. General Information about eCitations
    2. eCitations - Bowie County District Clerk
    3. eCitations - Cameron County District Clerk
    4. eCitations - Collin County District Clerk
    5. eCitations - Dallas County District Clerk
  23. Texas - eFileTexas Email Notifications 

    1. Submitted Filing Notification
    2. Accepted Filing Notification
    3. Filing Returned for Corrections
    4. Notification of Failed Filing Submission
    5. Notification of Service
  24. Texas - General 

    1. R.A.C.E.R. - Providing Access to Court Documents
    2. How do I file a jury demand?
    3. How do I file an answer and counterclaim?
    4. How to File Vacation Letter in Dallas Distict
    5. Correct procedure for filing Notice of Appeal documents?
  25. Training 

    1. eService Short Course Training
  26. All articles 

    1. Why Am I not Able to eFile?
    2. Adding Service of Citation to Your eFiling
    3. Document Standards for eFiled Documents
    4. Special Document Requirements for Appellate eFilings
    5. How do I create a payment account?
    470 articles 

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