How do I retrieve eService documents?

Question: How do I retrieve an eservice?

Answer: There are at least three ways to retrieve an eService and we will explain the three best ways below.

1. Click the link in the eFileTexas eService Notification email

The Notification of Service email you receive from eFileTexas contains a link to click to retrieve the service document(s). This link is only good for 7 days, however.

2. Retrieve the document from the Case Overviews eService Inbox

Any firm member can view all eServices received by your firm, by case, in the FileTime Case eService Inbox. And, FileTime saves the service documents for at least six months, and often longer.

After logging into FileTime, you are taken to the Cases page by default.

If you are searching for cases in which you have eFiled, leave the Cases selector set to My Cases. Change it to Firm Cases to Search for cases submitted by other firm members. Select Archived Cases to view the eServices for closed cases you firm has archived.

Click the + sign in the far left column (Figure 1, A). When you do it will rotate downward and the case tabs open below the case.

Click the eService Inbox tab (Figure 1, B).

All the eServices your firm has received for the case are displayed. IMPORTANT NOTE: eFileTexas sends eServices for a case to FileTime only after the receiving service contact has submitted a filing, or one has been submitted on his/her behalf.

Click the View button (Figure 1, C) and the eService details page opens (below).

Click the link(s) to the document(s) to view them or click the Print button.

3. Retrieve the document from the eServices Inbox

Here is how to access and utilize the Inbox feature.

Log into and make sure you are on the Workspace tab (Figure 3, A).

Click the Services button (Figure 3, B) on the sub-navigation bar.

Click the Inbox button (Figure 3, C) on the drop-down menu to open the eService - Inbox page (Figure 4).

Be sure to select for whom you want to view the Inbox. The selector (Figure 4) will default to My Services or the last selection you made.

You can click the drop-down selector and choose a name to view any eServices sent to that specific firm service contact.

If a name is not found on this list it means that either (1) the person has not been eServed or (2) that person has not yet had an eFiling submitted in his/her name through FileTime so eFileTexas is not sending us eService notifications for that person.

On the eService - Inbox page, click the eService you wish to view (Figure 5, A) and it will be highlighted.

The eService Details section for that service will open in the right column. Click the link(s) to the service document(s) (Figure 5, B) to retrieve the it/them.


  1. How do I add counsel to my service list from the Public Service Contact List?
  2. How to Add Additional eService Recipients
  3. How do I retrieve eService documents?
  4. Why am I showing as an eService Recipient for Opposing Counsel's Firm?
  5. What is the difference between eService Contacts, eService Recipients, and Non-Firm Service Contacts?
  6. How do I add myself to the Public Service Contact List? (TEXAS ONLY).
  7. Can I determine before I eFile who I can eServe for my case?
  8. Is there anything I can read to help me understand eService?
  9. Why do I and my staff all receive our own eService notifications?
  10. What do I do when I cannot eServe counsel?
  11. Can counsel not eServe our firm service contacts for a case?
  12. What are Firm Service Contacts?
  13. What determines the time of eService?
  14. How do I eServe discovery?
  15. How do I know that counsel was eServed?
  16. What happens to the eService when a filing is rejected?
  17. What happens to the eService when I cancel a submission?
  18. What are the fees charged for eService?
  19. Does opposing counsel have to consent to be e-served?
  20. Can I add more than one service contact?
  21. How do I add a Service Contact to my firm?
  22. Can we add non-attorneys to the service contacts list for a case?
  23. How do I delete a service contact from the Admin list?
  24. How do I add counsel to my eservice list?
  25. Why Can I not download the service document?
  26. Can I Print a Proof of Service?
  27. Add Non-Opted in Counsel to Your Service List
  28. The FileTime eService Inbox
  29. How to Remove Departed Attorney as Case Service Contact
  30. How to make me a service contact for multiple case parties
  31. eService not showing in Inbox
  32. How to add Firm Service Contacts to a Case
  33. How to Add Multiple Recipients for eService Notifications
  34. Error trying to add non-firm service contact
  35. How long do I have to retrieve service documents?
  36. How do I eserve without filing?
  37. Why eServices are not showing up in my Inbox?
  38. Admins can add additional recipients for eService Notifications
  39. Customizing a case eService Notification Distribution List
  40. Why am I no longer getting copies of eServices to my attorney?
  41. How to change the firm name of an eService Recipient
  42. How to remove firm service contacts/eservice recipients from a case
  43. How to update firm service contacts
  44. Why eService Failed?

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