How do I add a Service Contact to my firm?

Question: How do I add a service contact for my firm?

Answer: There are multiple ways to add a service contact to your firm account but here are the two most common methods:

1. Firm Administrator adds a firm Service Contact anytime

This procedure can only be performed by a firm eFiling administrator.

Login to and click Admin on the top navigation bar.

Click Service Contacts on the sub-navigation bar (Figure 1, A).

Click Firm Service Contacts (Figure 1, B)on the drop-down menu under Service Contacts.

You are taken to the Service Contacts page.

Click the Add Contact button (Figure 1, C).

You are taken to the Add Service Contact page (Figure 2).

Complete this page and click the Add Service Contact button.

Add an email address to the Administrative Copy field and a copy of any eServices sent to this service contact will also be sent to the Administrative Copy email address.

You have now added this person to your firm's list of service contacts and this person's name will be available to add as a service contact representing your firm for cases.

2. Filer Adds a firm Service Contact during a submission

On the third page of the eFiling process the filer comes to the Service Contacts page (Figure 3).

Click the Add Service Contacts button (Figure 3, A).

By default, FileTime displays the list of Firm Service Contacts (Figure 4, A and B).

Click the Add Service Contacts option (Figure 4, C) to add a new service contact for your firm.

You are taken to the Add Service Contact page (Figure 5).

Complete this page, clicking the Opt-in to accept eService option, and adding an email address if desired to which an additional copy of any eService Notification emails will be sent.

Click the Save and Close button and the new service contact has been added to your firm account and to this case.


  1. How do I add counsel to my service list from the Public Service Contact List?
  2. How to Add Additional eService Recipients
  3. How do I retrieve eService documents?
  4. Why am I showing as an eService Recipient for Opposing Counsel's Firm?
  5. What is the difference between eService Contacts, eService Recipients, and Non-Firm Service Contacts?
  6. How do I add myself to the Public Service Contact List? (TEXAS ONLY).
  7. Can I determine before I eFile who I can eServe for my case?
  8. Is there anything I can read to help me understand eService?
  9. Why do I and my staff all receive our own eService notifications?
  10. What do I do when I cannot eServe counsel?
  11. Can counsel not eServe our firm service contacts for a case?
  12. What are Firm Service Contacts?
  13. What determines the time of eService?
  14. How do I eServe discovery?
  15. How do I know that counsel was eServed?
  16. What happens to the eService when a filing is rejected?
  17. What happens to the eService when I cancel a submission?
  18. What are the fees charged for eService?
  19. Does opposing counsel have to consent to be e-served?
  20. Can I add more than one service contact?
  21. How do I add a Service Contact to my firm?
  22. Can we add non-attorneys to the service contacts list for a case?
  23. How do I delete a service contact from the Admin list?
  24. How do I add counsel to my eservice list?
  25. Why Can I not download the service document?
  26. Can I Print a Proof of Service?
  27. Add Non-Opted in Counsel to Your Service List
  28. The FileTime eService Inbox
  29. How to Remove Departed Attorney as Case Service Contact
  30. How to make me a service contact for multiple case parties
  31. eService not showing in Inbox
  32. How to add Firm Service Contacts to a Case
  33. How to Add Multiple Recipients for eService Notifications
  34. Error trying to add non-firm service contact
  35. How long do I have to retrieve service documents?
  36. How do I eserve without filing?
  37. Why eServices are not showing up in my Inbox?
  38. Admins can add additional recipients for eService Notifications
  39. Customizing a case eService Notification Distribution List
  40. Why am I no longer getting copies of eServices to my attorney?
  41. How to change the firm name of an eService Recipient
  42. How to remove firm service contacts/eservice recipients from a case
  43. How to update firm service contacts
  44. Why eService Failed?

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