The FileTime eService Inbox

The FileTime eService - Inbox feature provides a second way for you to retrieve eServices to you by counsel in your cases. You can view eServices by the recipient or eServices by the case.

An additional benefit of the Inbox feature is that FileTime retains the service document(s) for an extended period of time whereas eFileTexas deletes them after 7 days.

You receive the standard email notifications of eServices by counsel to you.

View eServices by the eService Recipient

Here is how to access and utilize the Inbox feature.

Log into and make sure you are on the Workspace tab (Figure 1, A).

Click the Services button (Figure 1, B) on the sub-navigation bar.

Click the Inbox button (Figure 1, C) on the drop-down menu to open the eService - Inbox page (Figure 3).

Be sure to select whether you wish to view the Inbox only for:

  • service sent to yourself (Figure 2, A)
  • service sent to someone else in your firm (Figure 2, B) - your attorney, for instance or
  • service sent by case number (Figure 2, C)

On the eService - Inbox page, click the eService you wish to view (Figure 3, A) and it will be highlighted.

The eService Details section for that service will open in the right column. Click the link(s) to the service document(s) (Figure 3, B) to retrieve the it/them.

File marked copies of the service documents are available to you from this link only after the document has been accepted by the clerk. A non-file marked copy will display when you click the link before the clerk has accepted the filing.

View eServices by Case

Viewing eServices by case will display all eServices received by your firm for any firm service contact for that specific case.

From the Workspace tab (Figure 4, A), click on Cases (Figure 4, B).

Find the case and click the + sign in the far left column so it turns to - (Figure 4, C).

The case tabs open below the case. Click the eService Inbox tab (Figure 4, D).

You can then view all eServices by all counsel to the case (Figure 4, E).

Click the View button to view the eService and/or retrieve the service document(s) (Figure 4, F).


  1. How do I add counsel to my service list from the Public Service Contact List?
  2. How to Add Additional eService Recipients
  3. How do I retrieve eService documents?
  4. Why am I showing as an eService Recipient for Opposing Counsel's Firm?
  5. What is the difference between eService Contacts, eService Recipients, and Non-Firm Service Contacts?
  6. How do I add myself to the Public Service Contact List? (TEXAS ONLY).
  7. Can I determine before I eFile who I can eServe for my case?
  8. Is there anything I can read to help me understand eService?
  9. Why do I and my staff all receive our own eService notifications?
  10. What do I do when I cannot eServe counsel?
  11. Can counsel not eServe our firm service contacts for a case?
  12. What are Firm Service Contacts?
  13. What determines the time of eService?
  14. How do I eServe discovery?
  15. How do I know that counsel was eServed?
  16. What happens to the eService when a filing is rejected?
  17. What happens to the eService when I cancel a submission?
  18. What are the fees charged for eService?
  19. Does opposing counsel have to consent to be e-served?
  20. Can I add more than one service contact?
  21. How do I add a Service Contact to my firm?
  22. Can we add non-attorneys to the service contacts list for a case?
  23. How do I delete a service contact from the Admin list?
  24. How do I add counsel to my eservice list?
  25. Why Can I not download the service document?
  26. Can I Print a Proof of Service?
  27. Add Non-Opted in Counsel to Your Service List
  28. The FileTime eService Inbox
  29. How to Remove Departed Attorney as Case Service Contact
  30. How to make me a service contact for multiple case parties
  31. eService not showing in Inbox
  32. How to add Firm Service Contacts to a Case
  33. How to Add Multiple Recipients for eService Notifications
  34. Error trying to add non-firm service contact
  35. How long do I have to retrieve service documents?
  36. How do I eserve without filing?
  37. Why eServices are not showing up in my Inbox?
  38. Admins can add additional recipients for eService Notifications
  39. Customizing a case eService Notification Distribution List
  40. Why am I no longer getting copies of eServices to my attorney?
  41. How to change the firm name of an eService Recipient
  42. How to remove firm service contacts/eservice recipients from a case
  43. How to update firm service contacts
  44. Why eService Failed?

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