How to add Firm Service Contacts to a Case

Question: How do I add a firm service contact to a case?

Answer: You can add your firm eService contacts to a case during the eFiling process or you can do so outside of a submission. Below are instructions for both methods:

Add Firm Service Contacts to a Case During a Submission

The Service Contacts page (Figure 1, A) is the third page of the FileTime eFiling process.

Any Firm Service Contacts already added by your firm to this case will be displayed in the Firm Service Contacts area (Figure 1, B). Anyone displayed here can be eServed by counsel when they eFile into this case.

To add one of your firm members as a Firm Service Contact to this case, click the Add Service Contacts button (Figure 1, C).

The Attach Firm Service Contacts to this Case window opens (Figure 2).

By default, this window displays any Firm Service Contacts your firm Admin has already set up (Figure 2, A).

Click the check box next to name (Figure 2, B) to add that person as a service contact for the case.

Click Save and Close when you are done.

If the person you want to add is not displayed on this list, click the Add Service Contacts option (Figure 2, C).

The Add Service Contact page opens(Figure 3).

Enter the name and email address of the person.

If desired, enter and email address in the Administrative Copy area (Figure 3, B) to which you want to have eFileTexas send an addition notification email when this person is eServed. For example, if you are adding an attorney as a service contact, you might want to add the email of his assistant so the assistant also receives a copy of any eService emails.

If desired, click the Opt-in to accept eService option (Figure 3, C) to add this person to the eFileTexas Public Service Contact List.

Add Firm Service Contacts to a Case Outside of a Submission

Use this method to add a firm service contact sometime other than during an eFiling submission.

From either the Case Overviews or the Cases page (we're using the Case Overviews page in this example - Figure 4) find the case for which you want to add a firm service contact.

When you locate the case, click the + sign in the far left column for that case (Figure 4, B).

The case tabs open beneath that case (Figure 5).

Click the Case Service Contacts tab (Figure 5, B).

You now see all the case service contacts that eFileTexas has recorded for this case. Click the Attach Service Contact button (Figure 5, C).

Follow the steps you see for Figures 2 and 3 above to select or add new firm service contacts for this case.


  1. How do I add counsel to my service list from the Public Service Contact List?
  2. How to Add Additional eService Recipients
  3. How do I retrieve eService documents?
  4. Why am I showing as an eService Recipient for Opposing Counsel's Firm?
  5. What is the difference between eService Contacts, eService Recipients, and Non-Firm Service Contacts?
  6. How do I add myself to the Public Service Contact List? (TEXAS ONLY).
  7. Can I determine before I eFile who I can eServe for my case?
  8. Is there anything I can read to help me understand eService?
  9. Why do I and my staff all receive our own eService notifications?
  10. What do I do when I cannot eServe counsel?
  11. Can counsel not eServe our firm service contacts for a case?
  12. What are Firm Service Contacts?
  13. What determines the time of eService?
  14. How do I eServe discovery?
  15. How do I know that counsel was eServed?
  16. What happens to the eService when a filing is rejected?
  17. What happens to the eService when I cancel a submission?
  18. What are the fees charged for eService?
  19. Does opposing counsel have to consent to be e-served?
  20. Can I add more than one service contact?
  21. How do I add a Service Contact to my firm?
  22. Can we add non-attorneys to the service contacts list for a case?
  23. How do I delete a service contact from the Admin list?
  24. How do I add counsel to my eservice list?
  25. Why Can I not download the service document?
  26. Can I Print a Proof of Service?
  27. Add Non-Opted in Counsel to Your Service List
  28. The FileTime eService Inbox
  29. How to Remove Departed Attorney as Case Service Contact
  30. How to make me a service contact for multiple case parties
  31. eService not showing in Inbox
  32. How to add Firm Service Contacts to a Case
  33. How to Add Multiple Recipients for eService Notifications
  34. Error trying to add non-firm service contact
  35. How long do I have to retrieve service documents?
  36. How do I eserve without filing?
  37. Why eServices are not showing up in my Inbox?
  38. Admins can add additional recipients for eService Notifications
  39. Customizing a case eService Notification Distribution List
  40. Why am I no longer getting copies of eServices to my attorney?
  41. How to change the firm name of an eService Recipient
  42. How to remove firm service contacts/eservice recipients from a case
  43. How to update firm service contacts
  44. Why eService Failed?

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