Why did the Repair button show up when I uploaded my document?

Question: Why did the Repair button show up when I uploaded my document?

Answer: FileTime checks your uploaded documents for common errors that might cause your submission to be Failed by eFileTexas or Returned for Correction by the clerk. If is not capable of detecting and/or repairing every possible issue but here are the more common issues that trigger this alert:

  1. Incorrect Document Dimensions – The document-dimensions standard is 8.5” wide by 11” high. Many scanners are set to produce files that are slightly smaller or larger than this standard. Clicking the Repair button resizes the document to 8.5” X 11”.
  2. Incorrect Document Orientation – The standard orientation for a document is portrait mode… 8.5” wide by 11” high. If you submitted a document in landscape mode, 11” wide by 8.5” high or upside down, FileTime will display the Alert. Clicking the Repair button properly orients the document for you.
  3. Fillable Text Fields in the PDF – Many filers complete a PDF in which you can directly type in data, such as a Civil Case Information Sheet or the Civil Process Request Form provided by many clerks, and then save it. When you do so you are preserving all those Fillable Texas coding in the document and eFileTexas will reject the entire submission because of that. This coding triggers the Alert in FileTime and clicking the Repair button removes all that coding from the PDF for you.
  4. Contains Security Issues – FileTime is able to detect when a document contains password protection and that will cause the entire submission to be failed. Removing the password security is a manual process that must be performed by someone with the document password. Therefore, FileTime can warn you about it but not remove the password protection – you must get that done before you eFile the document. You could also scan the document and that will remove the password protection.
  5. Invalid Fonts – There are certain font-types in PDF files that cause eFileTexas to fail a submission. We know for certain that Zapfdingbats and Symbols are two font-types that commonly cause this issue. As far as we can determine, those are often inserted by Adobe Acrobat when the filer scans and OCRs certain documents. FileTime warns you about the presence of these fonts in documents but cannot remove them for you.

The Repair feature is only available for users in firms on one of the FileTime pay-per-submission plans. If you are on our free submission plan thsi feature is not available. Learn how to upgrade your FileTime Firm Fee plan.


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  3. Is Silverlight a system requirement for efiling?
  4. What Does Returned for Correction Mean?
  5. Clerks Can Make Changes to eFilings
  6. Missed Deadline Because of An eFiling System Failure
  7. How do I Submit a Filing for a new case?
  8. After submitting the filing, what happens next?
  9. How do I cancel a Filing?
  10. How do I resume a canceled filing?
  11. Can I file at any time of day or night?
  12. Can the system be used to initiate cases or to file into existing cases?
  13. How do I add a party to a case?
  14. What is a filing code?
  15. Why isn't case available for filing?
  16. How to get bank to remove (pre-authorization) fees for a rejected filing
  17. What do I do when my filing exceeds the maximum file size?
  18. eFilers Can Direct Additional Copies of Status Emails
  19. Viewing the Case Service Contacts History
  20. Associating Service Recipients with Case Parties
  21. Guidelines for eFiling
  22. How to eFile Medical Records
  23. Time Sensitive Filing Rejected
  24. How to Use the Archive Feature
  25. Using the Case Party Templates Feature
  26. Failed vs Returned for Correction Filings
  27. Archiving old Cases, Submissions, Filings
  28. View the Case Service Contacts/Recipients List before eFiling
  29. FileTime FREE Fax Service
  30. Manage Your Firm's Case Service Contacts
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  32. Send an Administrative Copy of eService Notifications to Your Legal Assistant
  33. What is the purpose of the Courtesy Copy feature in FileTime?
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  35. PDF document security alert
  36. Where to enter my Case Title
  37. Can I search by case or by Case Party?
  38. Document contains fillable-text fields
  39. How do I update or change a case party name?
  40. Can I go back and add the case style to a submission?
  41. Why did the Repair button show up when I uploaded my document?
  42. How to pay an unpaid eFiling Fee?
  43. How to file as a court receiver?
  44. How to change the case party represented by counsel?
  45. How to obtain my court assignment and cause number?
  46. Refund submission fees for indigent filing?
  47. How to combine searchable and non-searchable PDF files?
  48. How to eFile a document containing sensitive data in Harris District
  49. How to resubmit a returned for correction filing
  50. How to resolve a Failed Filing
  51. Error: Unknown filing codes not allowed
  52. Why no File button for a case?
  53. Document seems to be stuck on 100%.
  54. How to pay outstanding court fees by eFiling
  55. Not able to upload file
  56. How to print a proof of submission in FileTime
  57. My payment account does not display
  58. You need to update the security on your web site
  59. How do I view the archive file?
  60. Filing Still Showing Submitted
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  62. Why was my filing rejected?
  63. What is the difference between "rejected" status and "submission failed" status?

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