How to resolve a Failed Filing

When you submit a filing now through any service provider we all send the filing information and documents to eFileTexas. eFileTexas pre-processes the PDF files and, if it finds any errors in the document(s), eFileTexas "Fails" the filing. It only takes one document to cause your entire submission to fail.

And, to compound the problem for you, eFileTexas does not provide any information about why they failed the submission.

Why Documents Fail

Below are the reasons we have seen for documents causing a submission to fail. Unfortunately, eFileTexas is not consistent; they sometimes allow a document through that contains one of the errors below but that does not seem to happen often.

  1. Fonts incompatible with the system. This seems to happen when filers OCR (convert scanned documents to text-searchable PDF files). The conversion software sometimes inserts fonts that are not compatible with the eFileTexas (especially for special characters such as o, þ, R,⌂) into the OCR'd document. Read here for information about confirming and resolving this issue.
  2. Illegal characters in the document name. The document name can only contain alpha-numeric characters. So, avoid characters such as - : ( {, etc. in your document names.
  3. Security features activated in the PDF file. - You can add security features such as password protection to PDF files. However, they are not allowed in the eFileTexas system. Read here for information about confirming and resolving this issue.
  4. Active Links to outside URLs - You can add active links to other sections of the PDF file for navigation purposes. However, eFileTexas does not allow active links in a PDF file that point to a URL outside of the document itself.
  5. Use of Fill-in-the-Blank PDF forms - This is probably the most common reason for a document to fail. Many filers download fill-in-the blank Civil Case Information Sheet, Process Request forms, etc., fill them in, save them, and then eFile the completed fill-in-the-blank PDF file. Unfortunately, saving the form preserves all the fill-in-the blank coding and that is what causes the PDF file to be Failed by eFileTexas. There are two solutions if you use one of the fill-in-the blank forms:
    • Print the form and then scan it and OCR it.
    • Print the file as a brand new PDF file (you will need Adobe Acrobat Standard or Professional, not the free Adobe Reader software). This process deletes the fill-in-the-blank coding in the new PDF file and you can submit the PDF file with no problems.
    • Upload the file to FileTime and let FileTime repair it (only available only on a FileTime pay-per-filing plan).

Resolving the Issue

Probably the simplest way to resolve the issue is to print the document, scan it, save it as a new PDF file with a name that contains only alpha-numeric characters. To make the document text-searchable you can OCR it or upload it to FileTime and let our document converter make it text-searchable for you (only available to you if your firm is on one of our pay-per-submission plans).

  1. If it is not practical to scan your documents, you will need to systematically examine each one to determine the causal factor and resolve it. Take these steps in order:
  2. Check the name of each document and make sure there is nothing but alpha-numeric characters (a-z, 1-0) in the name(s).
  3. Open each PDF file and make sure it contains no fields in which you can type information directly into the PDF. See 5. above if you see this in one of the documents.
  4. Open each document and ascertain that they do not contain any security features. See 3 above about how to perform this task.
  5. Open each document and make sure you do not see the known invalid fonts. See 1. above about how to perform this task.

You can also contact our Customer Support team (800-658-1233) so we can contact eFileTexas and find out for you.


  1. Return for Correction Filings
  2. Why Am I not Able to eFile?
  3. Is Silverlight a system requirement for efiling?
  4. What Does Returned for Correction Mean?
  5. Clerks Can Make Changes to eFilings
  6. Missed Deadline Because of An eFiling System Failure
  7. How do I Submit a Filing for a new case?
  8. After submitting the filing, what happens next?
  9. How do I cancel a Filing?
  10. How do I resume a canceled filing?
  11. Can I file at any time of day or night?
  12. Can the system be used to initiate cases or to file into existing cases?
  13. How do I add a party to a case?
  14. What is a filing code?
  15. Why isn't case available for filing?
  16. How to get bank to remove (pre-authorization) fees for a rejected filing
  17. What do I do when my filing exceeds the maximum file size?
  18. eFilers Can Direct Additional Copies of Status Emails
  19. Viewing the Case Service Contacts History
  20. Associating Service Recipients with Case Parties
  21. Guidelines for eFiling
  22. How to eFile Medical Records
  23. Time Sensitive Filing Rejected
  24. How to Use the Archive Feature
  25. Using the Case Party Templates Feature
  26. Failed vs Returned for Correction Filings
  27. Archiving old Cases, Submissions, Filings
  28. View the Case Service Contacts/Recipients List before eFiling
  29. FileTime FREE Fax Service
  30. Manage Your Firm's Case Service Contacts
  31. How to I see all the filings in this case and open all of the documents?
  32. Send an Administrative Copy of eService Notifications to Your Legal Assistant
  33. What is the purpose of the Courtesy Copy feature in FileTime?
  34. Document contains Invalid Fonts
  35. PDF document security alert
  36. Where to enter my Case Title
  37. Can I search by case or by Case Party?
  38. Document contains fillable-text fields
  39. How do I update or change a case party name?
  40. Can I go back and add the case style to a submission?
  41. Why did the Repair button show up when I uploaded my document?
  42. How to pay an unpaid eFiling Fee?
  43. How to file as a court receiver?
  44. How to change the case party represented by counsel?
  45. How to obtain my court assignment and cause number?
  46. Refund submission fees for indigent filing?
  47. How to combine searchable and non-searchable PDF files?
  48. How to eFile a document containing sensitive data in Harris District
  49. How to resubmit a returned for correction filing
  50. How to resolve a Failed Filing
  51. Error: Unknown filing codes not allowed
  52. Why no File button for a case?
  53. Document seems to be stuck on 100%.
  54. How to pay outstanding court fees by eFiling
  55. Not able to upload file
  56. How to print a proof of submission in FileTime
  57. My payment account does not display
  58. You need to update the security on your web site
  59. How do I view the archive file?
  60. Filing Still Showing Submitted
  61. Can I eFile into a case "Under-Seal?"
  62. Why was my filing rejected?
  63. What is the difference between "rejected" status and "submission failed" status?

Feedback and Knowledge Base