Customizing a case eService Notification Distribution List

Question: Can I choose who to have eService notification sent to by case? For example, on different cases I want to have different people be notified of eServices I receive for those cases.

Answer: Yes, FileTime enables you to customize the eService notification list for each of your cases.

You can jump down to that explanation now but here is a quick review of your other options for adding additional recipients of eService notifications directed to you:

Method 1

The first way is an official eFileTexas solution but it only allows you to designate one additional recipient. And, this process can only be completed by a firm eFiling Administrator. Here is a step-by-step description of the process.

Method 2

This second method is unique to FileTime and it enables you to designate an unlimited number of recipients for any eService Notifications sent to you, regardless of the service provider used by the serving counsel. This process is done by the attorney or someone logged in as the attorney.

Login at

Click My Account on the top navigation bar (Figure 1, A).

Click the drop-down arrow to the right of Notification Preferences on the sub-navigation bar (Figure 1, B).

Click eService Notifications on the drop-down menu (Figure 1, C).

You are now on the eService Notification Copies page (Figure 1).

Any names and email addresses displayed in the eService Notifications Copies section will receive eService Notification eMails from FileTime when the attorney these names and email addresses are associated with is eServed.

To add a recipient, click the +Add eService Notification button (Figure 1, D).

The Attach Firm Users to this eService Notification page opens (Figure 2).

By default, FileTime displays your firm's list of registered firm users (Figure 2, A).

You may select one (Figure 2, B) or as many users as you require.

If the individual you want to add is not found on this list, click the Add eService Notification option (Figure 2, C) and add that person to the list.

When done, click the Save and Close button (D).

You are returned to the Notification Preferences page with the new recipient(s) added to the list.

Method 3

Customize Your Additional Notifications by Case

This method is also exclusive to FileTime and it enables you to customize the eService notifications list to your legal assistants for each case.

From the Workspace tab go to the Cases page (Figure 3).

Find the case on this page and click the + sign in the far left column so it becomes a - sign (Figure 3, A).

The case tabs open below the case - click the eService Notifications tab (Figure 3, B).

FileTime will, by default, send notifications to any additional recipients you added using Method 2 above.

However, if you have added any names on this eService Notifications tab (Figure 3, C), FileTime will override those default names and send the eService notification email copies ONLY to the names on this list.

Click the Attach Case eService Contacts button (Figure 3, D) to distribute copies of eService notifications emails to additional firm members for this case.

Click the Edit button (Figure 3, E) to revise information about that recipient.

Click the Delete button (Figure 3, F) to remove a person from this list.


  1. How do I add counsel to my service list from the Public Service Contact List?
  2. How to Add Additional eService Recipients
  3. How do I retrieve eService documents?
  4. Why am I showing as an eService Recipient for Opposing Counsel's Firm?
  5. What is the difference between eService Contacts, eService Recipients, and Non-Firm Service Contacts?
  6. How do I add myself to the Public Service Contact List? (TEXAS ONLY).
  7. Can I determine before I eFile who I can eServe for my case?
  8. Is there anything I can read to help me understand eService?
  9. Why do I and my staff all receive our own eService notifications?
  10. What do I do when I cannot eServe counsel?
  11. Can counsel not eServe our firm service contacts for a case?
  12. What are Firm Service Contacts?
  13. What determines the time of eService?
  14. How do I eServe discovery?
  15. How do I know that counsel was eServed?
  16. What happens to the eService when a filing is rejected?
  17. What happens to the eService when I cancel a submission?
  18. What are the fees charged for eService?
  19. Does opposing counsel have to consent to be e-served?
  20. Can I add more than one service contact?
  21. How do I add a Service Contact to my firm?
  22. Can we add non-attorneys to the service contacts list for a case?
  23. How do I delete a service contact from the Admin list?
  24. How do I add counsel to my eservice list?
  25. Why Can I not download the service document?
  26. Can I Print a Proof of Service?
  27. Add Non-Opted in Counsel to Your Service List
  28. The FileTime eService Inbox
  29. How to Remove Departed Attorney as Case Service Contact
  30. How to make me a service contact for multiple case parties
  31. eService not showing in Inbox
  32. How to add Firm Service Contacts to a Case
  33. How to Add Multiple Recipients for eService Notifications
  34. Error trying to add non-firm service contact
  35. How long do I have to retrieve service documents?
  36. How do I eserve without filing?
  37. Why eServices are not showing up in my Inbox?
  38. Admins can add additional recipients for eService Notifications
  39. Customizing a case eService Notification Distribution List
  40. Why am I no longer getting copies of eServices to my attorney?
  41. How to change the firm name of an eService Recipient
  42. How to remove firm service contacts/eservice recipients from a case
  43. How to update firm service contacts
  44. Why eService Failed?

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