How to change the firm name of an eService Recipient

Question: How do I change the firm name for an eservice recipient?

Answer: There are two different situation – one in which you can change the firm affiliation of an eService Recipient and one in which you cannot:

  1. If you added the eService Recipient to the case eFileTexas allows you to edit the firm name.
  2. If the service contact was added by counsel, eFileTexas does not allow you to edit the firm name but we can get them to do it for you.

Do this to find out which situation applies:

  1. On the Cases page (Figure 1) find the case in question.
  2. Click the + sign that is in the far left column of the case. It turns to a - sign (Figure 1, A)
  3. The case tabs open below it – click the Service Contacts tab (Figure 1 B).
  4. You will see all the service contacts for this case held by eFileTexas.
  5. Look at the service contact in question. If there is no Detach button (Figure 1, C) in the far right column for this service contact you cannot edit that person’s firm affiliation.
  6. Contact FileTime Customer Support (support@filetime.com or 800-658-1233) and provide us the name of the person as well as the jurisdiction and cause number and the correct firm name for the person. We will ask eFileTexas to update that person's firm name for you and report back when it has been done.


If there is a Detach button you probably can update the person using the following procedure:

  1. Click the Admin button (Figure 2 A) on the top navigation bar.
  2. Click Services (Figure 2, B) on the sub-navigation bar and then Non-Firm Service Contacts (Figure 2, C) on the drop-down menu.
  3. Find that person’s name on the list and click on it to highlight it (Figure 2, D).
  4. You will then be able to update the firm name (Figure 2, E).
  5. Click the Save Changes button (Figure 2, F).


If the name is not on the list contact FileTime Customer Support (support@filetime.com or 800-658-1233) and provide us the name of the person as well as the jurisdiction and cause number and the correct firm name for the person. We will ask eFileTexas to update that person's firm name for you and report back when it has been done.

eService

  1. How do I add counsel to my service list from the Public Service Contact List?
  2. How to Add Additional eService Recipients
  3. How do I retrieve eService documents?
  4. Why am I showing as an eService Recipient for Opposing Counsel's Firm?
  5. What is the difference between eService Contacts, eService Recipients, and Non-Firm Service Contacts?
  6. How do I add myself to the Public Service Contact List? (TEXAS ONLY).
  7. Can I determine before I eFile who I can eServe for my case?
  8. Is there anything I can read to help me understand eService?
  9. Why do I and my staff all receive our own eService notifications?
  10. What do I do when I cannot eServe counsel?
  11. Can counsel not eServe our firm service contacts for a case?
  12. What are Firm Service Contacts?
  13. What determines the time of eService?
  14. How do I eServe discovery?
  15. How do I know that counsel was eServed?
  16. What happens to the eService when a filing is rejected?
  17. What happens to the eService when I cancel a submission?
  18. What are the fees charged for eService?
  19. Does opposing counsel have to consent to be e-served?
  20. Can I add more than one service contact?
  21. How do I add a Service Contact to my firm?
  22. Can we add non-attorneys to the service contacts list for a case?
  23. How do I delete a service contact from the Admin list?
  24. How do I add counsel to my eservice list?
  25. Why Can I not download the service document?
  26. Can I Print a Proof of Service?
  27. Add Non-Opted in Counsel to Your Service List
  28. The FileTime eService Inbox
  29. How to Remove Departed Attorney as Case Service Contact
  30. How to make me a service contact for multiple case parties
  31. eService not showing in Inbox
  32. How to add Firm Service Contacts to a Case
  33. How to Add Multiple Recipients for eService Notifications
  34. Error trying to add non-firm service contact
  35. How long do I have to retrieve service documents?
  36. How do I eserve without filing?
  37. Why eServices are not showing up in my Inbox?
  38. Admins can add additional recipients for eService Notifications
  39. Customizing a case eService Notification Distribution List
  40. Why am I no longer getting copies of eServices to my attorney?
  41. How to change the firm name of an eService Recipient
  42. How to remove firm service contacts/eservice recipients from a case
  43. How to update firm service contacts
  44. Why eService Failed?

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